Sık sorulan sorular

The "Find an expert" tool suggests one to three experts in four questions. If you are not sure, ask for a free 15-minute intro call; we will listen to what you need and refer you to the most suitable expert in the centre.

Yes. The 15-minute intro call is not a therapy session; we do not take a detailed history. We listen briefly to why you are looking for support and explain the suitable service, expert, fee and available days. You are not expected to decide at the end.

The form does not create a confirmed appointment. Our front desk contacts you during office hours, usually the same day, and you set the day and time together according to the expert's calendar.

It depends on the topic, the person and the goals; we do not give a fixed number of sessions at the start. After the first 2–3 sessions we make a working plan and review it together at intervals. You can end therapy whenever you wish.

A psychiatrist is a medical doctor who diagnoses and can prescribe medication. A clinical psychologist has a master's or doctorate in clinical psychology after a psychology degree. A psychological counsellor has a degree in guidance and counselling. When we think medication may be needed, we refer you, with your consent, to the psychiatrist we work with.

Yes. You can start with individual sessions about the relationship. If your partner later wants to join, you can move to couple sessions; in that case they are usually held with a different expert.

Current fees are on the Fees page. Payment can be made after the session in cash or by card; online sessions are paid in advance by bank transfer. An invoice is issued for every session.

If you cancel at least 24 hours in advance there is no charge. Late cancellations and missed sessions without notice are charged; medical emergencies and unexpected events are exceptions.

It depends on your policy. Some private health insurance plans cover part of counselling fees. We issue an invoice after each session; we recommend checking your policy with your insurer first.

No, no session is ever recorded. Calls are held on an end-to-end encrypted video platform; your personal link arrives by email the day before. You do not need to download an app.

Yes. Our experts work in Turkish, English and German. Just mention your time zone in the appointment request; payment can be made by bank transfer or a foreign card.

Yes. What is said in sessions is confidential under professional ethics and data protection law; it is not shared with your family, employer or anyone else. The exceptions are situations where your life or someone else's is in danger and legal obligations. When working with teenagers, confidentiality is agreed with the family in the first meeting.

Health data is a special category of personal data. That is why our forms ask only for your name, contact details and preferred days. It is safer to talk about why you are seeking support in the first session with your expert.

No. You contact the centre directly. Your organisation receives only anonymous, aggregate usage information (for example the total number of sessions used in three months); your name and what you discuss are never shared.